Openings >> Visitor Services Coordinator - Weldon Spring, MO
Visitor Services Coordinator - Weldon Spring, MO
Title:Visitor Services Coordinator - Weldon Spring, MO
ID:1497 - LMS

About Company

RSI EnTech (RSI) has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. RSI EnTech has more than two decades of experience in complex, highly regulated markets providing environmental, engineering, energy and project management services while maintaining an excellent safety record. RSI Services was founded in 2017 and is the 8(a) company of RSI EnTech.

RSI is headquartered in Oak Ridge, Tennessee and is a wholly owned operating company of ASRC Industrial (AIS).  AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE).

RSI offers a full range of benefits; a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, Basic and Supplemental life insurance, and short- & long-term disability.

Job Title: Visitor Services Coordinator

Location(s): Weldon Spring, MO

Hiring Range: $44,500.00 - $56,000.00/yr. (Depending on education, experience, and location)

Status: Full-Time

FLSA: Non-Exempt

Clearance and Health Requirements:

  • Criminal Background Check
  • Pre-placement Drug Screening
  • COVID 19 Vaccination or legally supported exemption
  • Fit for Duty Test (if applicable)

RSI EnTech, LLC is recruiting for a Visitor Services Coordinator at the U.S. Department of Energy Office of Legacy Management. The Visitor Services Coordinator is responsible for maintaining effective program and event scheduling/reporting and collaborating with a dynamic interpretive team, while providing excellent customer service.

This position is primarily scheduled Monday thru Friday, with the occasional evening and weekend work to support the interpretive team and special events.

Primary responsibilities and essential functions:

  • Provide front-line service and coordination with schools, youth groups, meeting room users, and civic organizations to schedule interpretive programs.
  • Developing and driving the creation of new site scheduling processes, reporting methods, and operational procedures to support visitors and interpretive staff in programming and event planning.
  • Collecting, managing, and assessing attendance data to create and disseminate reports for internal and external use.
  • Providing general overview of the interpretive center, site history, remedial actions, and agency mission to visitors. Communicate with available staff if extended tours are requested.
  • Maintaining publication supply for public access and distribute site brochures to other supporting facilities.
  • Ensuring visitor safety in public areas and at workstation and promptly report any concerns to site management.
  • Assisting with occasional program set-up
  • Other duties as assigned.

Work experience, skills, and capabilities needed:

  • Excellent written and verbal communication and interpersonal skills.
  • Strong organization and project management skills.
  • Proven problem-solving, decision-making, and negotiation skills.
  • Ability to interpret and surmise visitors’ needs, desires, and expectations.
  • Ability to understand, adhere to, and interpret federal and contractor regulations, policies, and procedures for safety, communication, and operations.
  • Capability to work independently and exercise sound judgment and discretion.
  • Ability to maintain a high level of discretion regarding confidential and sensitive information.
  • Ability to communicate complex information with diverse technical and nontechnical stakeholder groups in easily understandable and engaging format and tailored to audiences.
  • Ability to work under pressure to complete tasks with aggressive due dates.
  • Ability to create schedules without overbooking staff.
  • Ability to establish and maintain effective working relationships with managers, co-workers, stakeholders, and the general public.
  • Ability to maintain complex records and prepare effective and informative reports from a variety of data.

Technical knowledge, certifications/licenses, and software proficiency required:

  • Proficient in all Microsoft Office programs, specifically Word, Excel, Outlook, and Teams.
  • Comprehensive knowledge of office procedures, practices, and equipment.
  • Comprehensive knowledge of business math, grammar, composition, and spelling.

Desirable qualifications, experience, or proficiencies of the ideal candidate:

  • Experience with scheduling software or programs.
  • National Association for Interpretation “Certified Interpretive Host” certification or related training.
  • Knowledge of the U.S. Department of Energy.
  • Familiarity working as a contractor for the U.S. Government.
  • Experience with the concepts and functions of interpretation and formal education.

Required Education and Years of Experience:

Bachelor’s degree in Business Administration, Communications, Interpretation, Education, Public Affairs, or related field. A minimum of 5 years of related professional experience in leadership, administrative, or customer service role. Experience in lieu of education may be considered.


Working Conditions and Physical Requirements:

Sedentary Work Category – The employee exerts up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands to touch or feel, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet to moderate.

Ability to occasionally lift 30 pounds with a maximum of 50 pounds to assist with moving tables and chairs, and the ability to stand and move about on hard surfaces for extended periods of time.


EEO Statement:

ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.

If you would like to apply for an open position with RSI, please click here.

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